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Shipping Policy
Ubazwa iki gicuruzwa ni na we ufite inshingano yo kukigeza ku wagitumije.
Indangagaciro zikurikira zigomba kuranga ugeza igicuruzwa ku wagitumije:Â
- Gusobanukirwa: Ni ngombwa kumenya neza icyo umukiriya yifuza byaba ngombwa ukamusobanuza kugira ngo utamuha ibyo atasabye.
- Kunyaruka: Igihe umaze kubona komande, hita ushakira umuguzi ibyo yatumije utazaririye.
- Gutoranya: Ni ngombwa guha umuguzi ibicuruzwa by'indobanure kandi byuje ubuziranenge.
- Ubunyangamugayo: Amafaranga umuguzi atanga agomba gukoreshwa neza kugira ngo ibyo yishyuriye bihuze agaciro n'igiciro cyabyo.
Iyo amenyeshejwe ko hari komande imureba
- Gushaka igicuruzwa.
- Kwishyurira icyo gicuruzwa no gusaba inyemezabuguzi mu izina ry'umukiriya.
- Gutwara icyo gicuruzwa cyangwa kucyoherereza umukiriya.
- Gusaba umukiriya kuzuza fomu y'uko yabonye icyo gicuruzwa.
Refund Policy
Mu gihe bigaragaye ko habayeho kwibeshya uko ari ko kose umukiriya agahabwa igicuruzwa kidahuje n'icyo yishyuriye, ni ngombwa ko aguranirwa byaba bidashoboka akishyurwa amafaranga yatanze nta kindi asabwe.
Icyakora amafaranga arenga ku yo yari yatanze agura icyo gicuruzwa ni umukiriya uyishingira.
Cancellation / Return / Exchange Policy
Mu gihe bibaye ngombwa ko komande umukiriya yakoze iseswa, asubizwa amafaranga ye.
General Inquiries
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Ibisobanuro
Ndabaramukije.Mu masaha y'akazi mba ndi Nyabugogo. Niba ukeneye igicuruzwa kiri muri Kigali cyane cyane Nyabugogo, Kimisagara cyangwa Nyarugenge, si ngombwa ko urinda kwiyizira, ushobora no kuba nta mwanya ufite. Ntuma ukoresheje urubuga Ifatizo.Icyo usabwa:Uzuza form yabigeneweOhereza amafaranga:Ayo kugura ibyo untumyeAyo kubitegeraAyo kumpemba- guhera kuri RWF 2000 (nanjye mba nateze, natelefonnye, nakoresheje igihe, ...)Iyo untumye:Nsoma komande nitonzeNgutoranyiriza ibyiza kurusha ibindiNgurira ahabigenewe hariho na facture ya EBMNkoherereza ibyo waguze mbinyujije kuri agences zemerewe kubitwaraNgenzura ko byakugezeho uko wabyifuzagaTuri kumwe!
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